Cookie Policy

Last Updated: 21 May 2018

This Cookies Policy explains what cookies are and how and why we use them on our Websites.

For the meanings of the defined terms used in this Cookies Policy and for information about how we use personal information which you provide to us or we have collected about you, please see our Privacy Notice which can be found on each of our websites.

You can see when this Cookies Policy was last updated at the top of the page.

What is a cookie?

A cookie is a small file of letters and numbers that is sent to your browser and stored on the hard drive of your computer (or internet enabled device) when you visit a website.

Our Websites use cookies to distinguish you from other users of our Websites. This helps us to provide you with a good experience when you use our Websites and also allows us to improve our Websites.

Cookies set by us (Autoglym, a brand of Altro Limited) are called "first party cookies". Cookies set by parties other than us, such as Facebook or Google, are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.

What cookies do we use?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below. The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Website you visit):


What can you do about cookies?

You have the right to choose whether or not to accept cookies. You can block cookies by changing your browser settings so that cookies from our Websites cannot be placed on your computer or mobile device. You can set or amend your web browser controls to accept or refuse cookies. The "help" portion of the toolbar on most internet browsers will tell you how to change your browser cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. Please note that if you choose not to accept cookies you may not have access to certain features that make your experience of our Websites more efficient and some of the features on our Websites may not function properly.

Email tracking

Cookies are not the only way to recognise or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Websites or opened an e-mail that we have sent them. Some emails that we send you have no tracking in at all e.g. service emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site, whether the user has opened and clicked on the email, which we can track to an individual level. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn't click the first time. If you want to be sure that none of your email activity is tracked then you should opt out of Autoglym's emails which you can do via the link at the bottom of every email. Also, in many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Changes to our Cookie Policy

We may change this Cookie Policy from time to time. You can see when this Cookie Policy was last updated by checking the “last updated” date displayed at the top of this Cookie Policy.

How can you contact us?

If you have any questions or comments about this Cookie Policy, don’t hesitate to contact us at mydata@autoglym.com.

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